Refund policy

Refund & Return Policy

At Universal Creations, we take pride in the quality of our products and strive to ensure every customer is fully satisfied with their purchase. If you are not completely happy with your order, we’re here to help — with a straightforward and professional return process.

Return Window

Customers have 30 days from the date of purchase to initiate a return.

Return Conditions

To be eligible for a return, the item must meet the following criteria:

Unused: The product must not have been worn, installed, or altered in any way.
Unopened: Packaging must remain sealed and intact.
Original Condition: All items must be returned in their original packaging, including any tags, labels, or accessories.

Please note: For hygiene and quality assurance reasons, we are unable to accept returns on products that have been opened or used.

How to Initiate a Return

To begin the return process, please contact our Customer Care team at [insert your customer service email or contact form link]. Include your order number and a brief explanation for the return. Once your request is reviewed, we will provide return instructions.

Refunds

After your return is received and inspected, a refund will be issued to your original form of payment. Please allow 5–7 business days for the refund to appear, depending on your bank or payment provider.